Shipping & Returns
Shipping price table
For peninsular Spain (prices do not include VAT):
- Up 2 kg: 7.02
- From 2 to 5 kg: 9.17
- From 5 to 10 kg: 11.35
- From 10 to 15 kg: 13.52
- From 15 to 20 kg: 15.69
- From 20 to 25 kg: 19.48
- From 25 to 30 Kg: 23.62
- From 30 to 35 Kg: 25.99
- From 35 to 40 kg: 28.58
Shipping to the Canary Islands / Ceuta / Melilla / Balearic Islands and Portugal: See Conditions
For international orders and shipments: See Conditions
Shipping and deliveries
Orders confirmed before 2:00 p.m. will be delivered in 24h-48h (working days), orders confirmed after 2:00 p.m. will be delivered in 48h-72h.
We do not ship to post office boxes.
For peninsular Spain, all our shipments are made by transport agency regardless of the chosen payment method, and the corresponding invoice is sent along with the products.
Orders sent to the Canary Islands, Balearic Islands, Ceuta, and Melilla, are sent by certified mail.
The delivery time to foreign countries will depend on the country.
For shipping to countries of the EEC (European Economic Community), contact us via email at firstname.lastname@example.org. The shipment will be made by priority international postal package and the cost of the shipment will be calculated individually.
Provide a delivery address and regular hours where there is a person who receives the package. Normally transport companies do not call by phone before delivery.
If there is no one who can receive the package, the agency will leave you a notice with the shipment number and customer service telephone number, contact them or us to arrange the next delivery date.
Delivery will be made during daily working time from Monday to Friday.
The shipping price includes VAT and transport insurance that covers 100% of the order.
It is IMPORTANT that you check the package when it is delivered, if you notice any damage to the packaging, open it immediately and check the contents; if it was damaged or something was missing, send an email to: email@example.com within a maximum of 24 hours from receipt of the order, it is required to file a complaint to the transport company; After this period, Bodegas Góngora will not assume any responsibility.
At any time, you can check the status of your order by sending an email to the email address: firstname.lastname@example.org or by calling +34 954 113 700.
Withdrawal; returns and warranty:
Bodegas Góngora guarantees the Customer the possibility of cancelling an order at any time and without any cost, providing that the cancellation is communicated before the order has been dispatched to the carrier for delivery. Otherwise, you have to wait to receive the order to process your return.
The Client will have a period of 7 working days from receipt of the order to terminate the contract. The Client will notify Bodegas Góngora within the stipulated period and by any means permitted by law of their wish to exercise the right to rescind the contract.
The returned order has to be delivered along with the dispatch note and, if it is applicable, the invoice issued by Bodegas Góngora, with the Customer bearing the return costs. The Client may return any item bought in Bodegas Góngora as long as the products have not been opened or used and retain their original seal or packaging.
If a product other than the one ordered by the client is delivered by mistake from Bodegas Góngora, the correct product will be delivered, picking up the first one, without any additional charge for the Client.
If a product has arrived to the customer broken, damaged or in poor condition, Bodegas Góngora will bear the cost of picking it up and replacing it with another one in good condition.
The warranty period begins to count from the date of delivery of the product.
For any claim you can send an email to the email address: email@example.com or by phone to the number + 34 954 113 700.